Insolvency Creditor Privacy Notice

What this Notice covers

As part of providing Insolvency services to clients Bridgestones will from time to acquire personal information relating to individual creditors or any individual involved with a creditor organisation such as their agents or employees.

Bridgestones are committed to protecting the privacy and security of this personal information.

This Privacy Notice describes how we collect and use personal information in accordance with the General Data Protection Regulation (GDPR) and data protection legislation.

Identity of the data controller

Bridgestones and any Insolvency Practitioner appointed are “data controllers”. This means that we are responsible for deciding how we hold and use personal information. We are required under data protection legislation to notify you of the information contained in this privacy notice.

This notice does not form part of any contract to provide services. We may update this notice at any time.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

Categories of personal data we process

We will collect, store, and use the following categories of personal information about you:

• Personal contact details such as name, title, addresses, telephone numbers, personal email addresses and any other relevant contact details;
• Details of amounts owed
• Bank account details

Sources of personal data

We collect personal information about you either from you directly, from the creditor organisation directly or from information and correspondence supplied by our client.
We will not collect any personal information from you that we do not need.

Our lawful bases for processing your data

We will use your personal information in the following circumstances:
• Where we need to perform the contract we have entered into with you.
• Where we need to comply with a legal obligation.
• Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests.

Our purposes for processing your data

• To issue any paperwork relating to the Insolvency and allow you to participate in the Insolvency process
• To allow your claim to be processed and included within the Insolvency and your share of any dividends paid
• To allow you to partake generally in the Insolvency process

Who has access to your data

We may share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Recipients of your data may include third-party service providers; other related business entities; a regulator or to otherwise comply with the law.

Where we do so, we will require third parties to respect the security of your data and to treat it in accordance with the law.

We may transfer your personal information outside the United Kingdom. If we do, you can expect a similar degree of protection in respect of your personal information.

Security of your data

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How we decide how long to retain your data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your rights

You have the right to:
• Request access to, and a copy of, your personal information
• Request correction of the personal information that we hold about you
• Request erasure of your personal information.
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

You can request access to the personal information we hold by writing to Bridgestones, 125/127 Union Street, Oldham, OL1 1TE

If you are unhappy with how we have used your information our complaints policy can be found on our website

If you believe we have not complied with your rights, you can complain to the Information Commissioner’s Office, details can be found at

What if you do not provide personal data?

If you do not provide personal data, it is likely to be impossible for you or the organisation you represent to fully partake in the Insolvency process

Changes to this Privacy Notice

Bridgestones reserves the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.